FAQ
Frequently asked
Everything you might want to ask before your first box.
Subscription
Can I skip or pause a delivery?
Yes — manage everything from your account in one tap. Skips and pauses are instant.
Can I switch between Classic and Electric?
Of course. Change your package from My orders and the new pack ships on your next cycle.
How do I cancel?
One click in your account. No phone calls, no questionnaires.
Products
Is the toothpaste fluoride-free?
We offer both fluoride and fluoride-free formulas. You choose at checkout.
Are the products safe for kids?
Our standard formulas are recommended for ages 6+. A dedicated kids' line is on the way.
How long does each box last?
Roughly 30 days of full daily use for one person.
Shipping & packaging
Do you ship internationally?
Yes — across most of Europe and North America. Shipping is carbon-offset on every order.
What happens to the packaging?
Box and labels are curbside recyclable. Bottles are refillable or returnable via our free take-back label.
How fast does my box arrive?
Most orders arrive within 3–5 business days from dispatch.
Still wondering? Contact us — we reply within one business day.